Privacy Policy

1. Introduction

AquaArt is committed to protecting your privacy and complying with applicable privacy and data protection laws. This Privacy Policy explains what personal information we collect, how and when it is collected, how we use it, and under what circumstances we may disclose it to third parties.

By visiting and using our Website, you acknowledge that you have read and understood this Privacy Policy. If you are under the age of consent applicable in your country, please obtain your parent or guardian's consent before providing us with any personal information.

We are the data controller of the personal data that we collect from you. In certain situations, another company within the AquaArt group may also be the data controller.

2. Personal Data We Collect

We may collect personal data during any interaction you may have with us, including:

• When you register for an account, place an order, or send us an inquiry, we may collect your name, postal address, phone number, email address, and payment details.
• When you complete customer feedback surveys, enter competitions, or interact with our Website or social media pages, we may collect additional personal data such as preferences, interests, or responses.
• We may also collect information automatically through cookies, including IP address, MAC address, browser type, operating system, and site interaction data.

3. How We Use Your Personal Data

We may use personal data to fulfill our contractual obligations and other purposes:

4. Sharing of Personal Data

We may share your personal data with selected service providers who perform functions on our behalf, such as payment processing, order fulfillment, marketing, IT support, and market research. These service providers may only process your data under our instructions.

We may share data with advertising partners to create customer match lists for targeted advertising. We hash data securely before sharing to protect your privacy.

We may also share personal data for legal purposes, such as complying with law enforcement requests or preventing fraud.

5. Security of Personal Data

We use appropriate technical and organizational measures, including encryption, to protect your personal data. We regularly review these measures to ensure security.

Although we do our best to protect your data, we cannot guarantee the security of data transmitted over the internet. Where we provide you with a password, you are responsible for keeping this password confidential.

6. Data Deletion Rights

You have the right to delete or request that we assist in deleting the personal data that we have collected about you. Our Website may give you the ability to delete certain information via the Website. You may also contact us to request access to, correct, or delete any personal information.

Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so. To exercise these rights, you may contact us at info@aquaart.com.

7. Retention of Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. For example, we may retain transaction data to enable you to review past purchases and provide personalized product recommendations.

8. Cookies

Our Website uses cookies to enhance your experience. Cookies are small data files that may be stored on your device to help us recognize your preferences.

You can manage cookies through our Cookie Consent Management Platform, including options for essential, performance, and marketing cookies. Please note that restricting cookies may impact your experience on our site.

9. Children

Our Website is not directed at, nor do we knowingly collect personal data from, individuals under the age of 13. If you are under the age of 13, please do not attempt to register or provide us with any personal data. If we discover that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information as soon as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy regularly.

If necessary, we may notify you of significant changes and ask for your consent where applicable.

11. Contact Information

For questions, complaints, or to exercise your data rights, please contact us:

Email: info@aquaart.com

12. Your Rights (GDPR)

If you are a resident of the European Union, under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access - You have the right to obtain a copy of the personal data we hold about you
• Right to Rectification - You have the right to request that we correct inaccurate or incomplete personal data
• Right to Erasure (Right to be Forgotten) - In certain circumstances, you have the right to request that we delete your personal data
• Right to Restriction of Processing - You have the right to request that we restrict the processing of your personal data
• Right to Data Portability - You have the right to receive your personal data in a structured, commonly used, and machine-readable format
• Right to Object - You have the right to object to our processing of your personal data, particularly for direct marketing purposes
• Right to Lodge a Complaint - You have the right to lodge a complaint with the data protection supervisory authority in your country

13. California Residents Rights (CCPA)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to Know: Learn about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of personal information we have collected about you
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights

To exercise these rights, please contact us at info@aquaart.com. We will respond to your request within 45 days.

14. PayPal Payment Processing

We use PayPal as our sole payment processing service. When you make a payment through PayPal, your payment information is submitted directly to PayPal, and we do not store your complete credit card information or bank account details.

PayPal will process your payment information in accordance with its privacy policy. PayPal may share limited transaction information with us (such as transaction amount, date, and status) to enable us to process your order.

For more information about how PayPal processes your personal data, please review the PayPal Privacy Policy

15. International Data Transfers

Your personal data may be transferred to and processed and stored in locations outside your country/region. These countries/regions may have different data protection laws.

When we transfer your personal data, we take appropriate safeguards to ensure your data is protected and complies with this Privacy Policy. For EU residents, we use Standard Contractual Clauses approved by the European Commission or other lawful data transfer mechanisms.