Frequently Asked Questions

We offer standard and express delivery services: • Standard delivery (3-5 business days): Free on orders over ¥299, otherwise ¥15 • Express delivery (1-2 business days): ¥30 • International shipping: Calculated based on destination and weight at checkout All orders are dispatched from China and include tracking.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also: • Log into your account to view order status • Use your order number on our tracking page • Contact customer service for the latest shipping updates

International orders may be subject to customs duties and import taxes, depending on your destination country's customs policies. These fees are the buyer's responsibility and are not included in the order total. We recommend checking your country's regulations before ordering.

Pre-order shipping dates are displayed on the product page and at checkout. High-demand products typically ship within 2-3 business days. If delays occur, we'll notify you via email.

We offer a 30-day return policy: • Items must be in original condition, unworn and with all tags attached • Include original packaging and accessories • Request return within 30 days of delivery • Customized and sale items may not be eligible for return Return shipping costs are the buyer's responsibility unless the item is defective.

Once we receive your return, we'll process the refund within 3-5 business days. Refunds are issued to the original payment method, and the time to reach your account depends on your bank or payment platform, typically 5-10 business days. You'll receive a refund confirmation email.

We currently don't offer direct exchanges. If you need a different item, please return your original purchase and place a new order. This ensures you receive your desired product quickly without stock limitations.

We accept the following payment methods: • PayPal • Credit and debit cards (Visa, MasterCard, American Express, JCB) • Alipay • WeChat Pay All payments are processed through secure encrypted channels, and we never store your complete card details.

We regularly offer promotions and discount codes. Subscribe to our email newsletter to receive: • New product launch notifications • Exclusive discount offers • Seasonal promotional campaigns Discount codes are entered at checkout, and some items may be excluded from promotions.

Yes, we offer electronic gift cards ranging from ¥100 to ¥5000. Gift cards are delivered instantly via email after purchase and can be used for all products on our website. They're valid for 3 years and can be combined with discount codes.

Creating an account allows you to: • Quick checkout with saved shipping information • Track orders and view purchase history • Save multiple delivery addresses • Create wish lists • Receive priority access to promotions and new releases Registration is completely free and takes just seconds.

If you've forgotten your password, click the Forgot Password link on the login page and enter your registered email. You'll receive an email with a password reset link. Click it to set your new password. If you don't receive the email, check your spam folder.

After logging in, click the account icon to access account settings, where you can: • Update personal information and contact details • Manage delivery addresses • Change your password • Set email subscription preferences To change your registered email, please contact customer service.